Refund Policy
Clear, fair, and transparent refund guidelines for all our courses at Brainzima Innovation Institute.
Refund Timeline
30 working days for processing approved refunds after documentation verification.
Processing Fee
₹1000 or 10% of course fee (whichever is higher) deducted from all refunds.
Non-Refundable
Registration fee and after attending 2+ classes are non-refundable.
Quick Refund Calculator
Estimate your potential refund amount (for planning purposes only)
Important Notice
This refund policy applies to all courses offered by Brainzima Innovation Institute. By enrolling in any course, you agree to these refund terms. Please read this policy carefully before making any payment.
General Refund Policy
Brainzima Innovation Institute maintains a fair and transparent refund policy to ensure customer satisfaction while maintaining the sustainability of our educational programs. All refund requests are evaluated on a case-by-case basis according to the guidelines outlined in this policy.
Key Principles
- Transparent and clear guidelines
- Timely processing of valid requests
- Fair evaluation of all circumstances
- Consistent application of rules
Processing Timeline
Day 1-3
Request received and acknowledged
Day 4-10
Documentation verification
Day 11-20
Approval and calculation
Day 21-30
Refund disbursement
Refund Eligibility Criteria
Refunds are granted under specific circumstances only. The eligibility criteria are designed to be fair to both students and the institute.
| Scenario | Eligibility | Refund Percentage | Documentation Required |
|---|---|---|---|
| Course Cancelled by Institute | 100% Eligible | 100% of course fee | None (automatic) |
| Medical Emergency | Eligible | 80% of course fee | Medical certificate |
| Relocation (Before classes start) | Eligible | 70% of course fee | Proof of relocation |
| Within 7 days of enrollment (No classes attended) | Conditional | 50% of course fee | Written request |
| After attending 1 class | Conditional | 30% of course fee | Written request + approval |
When institute cancels the course
With valid medical certificate
Before classes commence
Non-Refundable Items & Scenarios
Strictly Non-Refundable
The following fees and scenarios are strictly non-refundable under any circumstances:
Important Notes
- No refund for incomplete attendance or poor performance
- Refund request must be submitted before course completion
- Digital products/downloadable content are non-refundable
- Special offers/bundled courses have separate refund terms
Contact & Support
For refund inquiries, assistance with the refund process, or clarification on our refund policy, please contact our dedicated refund support team.
Refund Support Team
Email: contact@brainzima.com
Phone: +91-6452356885 (10 AM - 5 PM, Mon-Sat)
WhatsApp: +91-7979864304
Response time: 24-48 hours on working days
In-Person Support
Address: Brainzima Innovation Institute, Katihar, Bihar
Landmark: Near Bachha Hospital
Timings: 10 AM - 6 PM (Monday to Saturday)
Ask for the "Refund Department"
Download Forms & Templates
Refund Policy Updates
This refund policy is subject to change without prior notice. The policy in effect at the time of your enrollment will apply to your refund request. Always refer to the latest version on our website or contact us for the most current information.
Understanding & Acceptance
By enrolling in any course at Brainzima Innovation Institute, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy is an integral part of our Terms and Conditions.
Download printable version: Refund Policy PDF